Quick Stats
We pride ourselves on making Property Managers' lives easier and we have the stats to prove it.
1,000+
5 Star Google Reviews
200+
Real Estate Agency Active Customers
500+
Property Managers Use Shark
2,000+
Work Orders Per Month
2,000+
Quote Requests Per Month
<1%
Warranty Call Back Rate
24 hrs
Average Quote Time
48 hrs
Average Work Order Completion Time
<1%
Quote Decline Rate
80,000+
Jobs completed for Property Managers
Our Services
The Property Manager's Tradie
Maintenance Plumbing
Tap services, toilet servicing, mixer tap and basin tap installations, washing machine taps, hose taps, and general plumbing labour.
Hot Water Systems
Supply, installation, and repair of electric and gas hot water systems, including thermostat and element replacement, and temporary HWS supply.
Drainage and Stormwater
Blocked drain clearing with jetter and CCTV camera, acid clean and plunger, and CCTV camera inspections.
Leak Detection and Repairs
Internal and external leak detection, pressure testing, flood and dye testing, leaking trap repairs, and make-safe callouts.
Gutter Repair and Replacement
Repair and replacement of blocked, broken, or overflowing gutters to protect your property.
Water Compliance Certificates
Water compliance certificates, backflow testing, gas compliance certificates, and gas pressure testing.
After-hours Emergency
After hours emergency callouts for urgent plumbing issues.
Pipe Relining
Repair of damaged pipes from the inside out, with minimal disruption to tenants.
Gas Fitting
Gas leak inspections, gas cooktop repair and supply/install, gas regulator supply and install, gas instantaneous HWS, and gas compliance certificates.
Appliance Replacement
Dishwasher, washing machine, gas cooktops installation, insinkerator supply, removal and decommission, and shower breech supply and install.
Electrical Maintenance
Power point supply and install, downlight supply and install, batten and oyster light supply and install, LED fluorescent lights, sensor lights, exhaust fans, ceiling fans, electrical extensions, and general electrical labour.
Safety and Compliance
Safety switch supply and install, RCBO supply and install, circuit breaker supply and install, insulation and continuity testing, power outage live voltage testing, and after hours emergency callouts.
Air Conditioning
Supply and installation of Kaden and Mitsubishi split systems in 2.5 kW, 5 kW and 7 kW models, plus standard and deep aircon cleans.
Smoke Alarm Compliance
Emerald and premium smoke alarm supply and install, and smoke alarm compliance certificates.
Service Guarantees
These are the standards we hold ourselves to, with each being tracked through KPI reporting to ensure accountability.
Email reply under 1 hour
Instant text and email to tenant upon receipt of work order
We will complete urgent work orders within 24 hours
We will call from site if any work varies from the work order
Receive invoice within 24 hours from completion of work
Average job completion time, work order to invoice: 48 hours
Average quote time: 24 hours
If job is not completed within 7 days, you’ll be notified of the reason
Photos provided with every invoice
Our Service Area
We go as far south as Pottsville, as far north as Caboolture, and as far west as Ipswich.
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Our Purpose
To be the best place to work so that we can attract and retain the best people.
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Our Motto
Happy tenants, happy owners, happy PMs.
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Our Promise
We'll match the service you give your client.
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Big Hairy Audacious Goal
To become the real estate industry's largest and most trusted maintenance partner.
Our Values
Build Meaningful Relationships
Communicate Effectively
Be A Team Player
Efficiency Through Innovation
See The Future
Get A Little Better Each Day
Accept Fault And Learn From It
Slideshow
Life at Shark
From job sites to team hangs — follow along for a real look at what it's like to be part of the crew.
Our Trusted Partners
Our Typical Customer
Our job is to make your life easier
Deals with 100+ properties in her portfolio
Occasionally deals with unappreciative tenants
Needs solutions to her maintenance problems
Lack of communication leaves her frustrated
Wants maintenance requests done right and on time
Just wants reliable, professional, honest tradies
Has relationships with 15+ contractors
Our service affects her reputation
Benefits to PM
What Sets Us Apart
Free Desktop Quotes
No waiting around. Get accurate, obligation-free quotes within 24 hours so approvals aren't held up.
Warranty Reports
Detailed warranty documentation provided on every job, giving you and your landlords full peace of mind.
Guaranteed Lifetime Workmanship Warranty
Every job we complete is backed for life. If something isn't right, we come back and fix it no questions asked.
Fixed Price Services
Know exactly what you're paying before work begins. No hidden costs, no surprises on the invoice.
Dedicated Relationship Manager
One point of contact who knows your portfolio, your preferences, and your landlords making every job smoother.
Clear Communication
Instant work order acknowledgements, en route tenant texts, and proactive updates so you're never left chasing us.
Fast Turnaround Times
Urgent jobs completed within 24 hours, invoices within 24 hours of completion, and average work order completion time of just 48 hours.
Shark Portal
Shark Portal gives property managers a real time view of every job, compliance certificate and work order across their portfolio, so they can check status or raise a request without picking up the phone.
Dont Just Take Our Word For It
Trusted by agencies and tenants across South Queensland
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Amazing team, amazing quality, amazing service. Thank you for going above and beyond for us! Special mention to Nathan.
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Demi Haua
Property Manager, Image Realty
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Highly recommend Shark Plumbing. I have now used these guys for nearly a year for work and they are absolutely amazing. They are prompy, their work is excellent quality and they have very good rates. They look after their customers A+
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Kym Bailey
Head of Property Management, Belle Property Palm Beach
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We manage 1600+ properties across Brisbane and moved over to Shark Group due to our previous plumbing company not meeting our customer service & pricing expectations for our landlords and tenants. Needless to say, Shark Group has exceeded our expectations and if they can keep up with our service requirements, they can keep up with yours. Highly recommend!
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Leanne Brown
General Manager, Ray White IMS
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I wholeheartedly recommend Shark Group to anyone seeking a reliable and skilled plumbing service for renovations, general and emergency plumbing needs. They have truly earned my loyalty through their consistently outstanding performance.
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Jessica Robertson
Client Manager, PRD Burleigh Heads